Choose the PingWaiter subscription plan
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Have pricing questions? We have answers.
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Are the future upgrades included in the subscription?
Yes! The future upgrades are included in the subscription for no additional costs.
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Can we buy additional Basic plans?
Yes you can buy incremental additional Basic plans to add additional user licenses.
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Can we upgrade or downgrade the subscription at any time?
Yes you can change your subscription plan at any time.
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Can i cancel the subscription at any time without a contract?
Yes you can cancel anytime without any lock in periods.
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Can I request new features?
Yes. We regularly review customer feedback and prioritize high-impact feature requests.
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How quickly can support requests be handled?
Most support requests are reviewed quickly, and timelines depend on scope and priority.
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Will new platform improvements be shared with everyone?
Yes. Product improvements released to PingWaiter are available to all active customers.
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Do I have to pay annually?
Nope! Payments are made monthly.
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Will my venue data remain accessible if I cancel?
If you cancel, account access is restricted based on policy. Contact support for export and retention options.